What some of our customers have said about our personal caring service:

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THE world's oldest cat has died three months before his 30th birthday at home in Lanarkshire May 2011. Ginger tom Charlie passed away at home in Coulter, Lanarkshire. Devastated owner Sina Graham, 54, said: "I will miss him terribly." iCare Pet Crem owner Alex Baxter said "all Pets are very special but Charlie was unique and it was a privelege and honour to have been selected to provide a personal caring service for both Charlie and Sina.


hi alex, thank you very much for the dignity,compassion and professionalism when i used your services recently, when my best friend (sam) had to be put to sleep, was nice to have met you,and getting sams ashes the next day was a massive comfort , thank you very much again,

Stuart Hendry Rutherglen


Dear Alex, I wanted to let you know that I really appreciated your kindness and concern in helping me with the loss of my cat, Toby. Loosing a beloved pet is really difficult, but sometimes it's hard for people to understand the significance of the loss. Your personal professionalism and professional service, showed that you understood the significance of the loss, which has helped in my grieving process. Many thanks for a caring and thoughtfully service, one I would reccomend to others.

Thanks, Rona Grant


Dear Alex,

I have to admit that I felt a bit uneasy registering my dog, Tyler, with iCare - like I was tempting fate. However, when that dreaded day finally dawned, it was a godsend to know that I only had to pick up the phone and everything was in order with no difficult decisions to be made. When you arrived to collect Tyler I was given all the time I needed to finally surrender his body into the hands of another (remember the snowdrop?). You were truely caring and empathetic and I knew that my gorgeous, special boy would be treated with the respect he deserved. Then there are the added little touches that were so unexpected, but made all the difference and said "I care". I cannot fault the service you provide and have recommended you to friends and family. Thank yo so much.

Shauna Brown - Falkirk


hi alex one year and eight months on since we lost cher and we still thank you every day in our thoughts for the caring way you dealt with us and most important of all the way you treated our beloved cher you treated us like part of your family we have two more pups and will be in contact soon to register them cant thank you enough alex

Brian Wornin West Lothian


Hi Alex, thank you very much for your caring approach and dignity showed to my wee darling Shayla. You gave me a lot of comfort at this horrible time and i can't thank you enough. I felt so much better after our chat when you brought my wee lady home, it helped me to be able to share my stories of Shayla who i miss terribly. Thank you once again.

Maureen Falkirk


Dear Alex

I just want to thank you for the way you handled my wee Westie Blair you made a bad experience a lot more easy to handle, from picking him up and presenting him beautifully to us the following day and for that I thank you from the bottom of my heart.

I will recommend iCare Pet Crem to all my family and friends.

Again Thank You

Charlie Small Edinburgh


Well what can I say !!!

Impeccable service and a friendly no nonsense approach which took so much pressure of my wife and I when we lost our 10 month old kitten Max at the weekend.

Alex took care of everything and looked after Max like one of his own, and gave him back to us the next day in a beautiful form that we can treasure for ever.

So many other little touches as well that meant so much to us

No pressure and the ultimate professional !!!

Pauline is smiling again.

Thanks again Alex

Bob and Pauline Edinburgh


Dear Alex, Thank you so much for the prompt & caring service you provided to us after the sudden loss of our wee dog Brindie in January. From collecting her from the Vet to bringing home her ashes, you showed compassion & understanding.The extra little touches were much appreciated.

Fran.& Brian Campbell West Lothian



I would like to thank you, for the professional, caring and thoughtful service that you provided for us, after the passing of our beloved cat Luke. The caring and dignified way in which you dealt with matters and the way in which things were carried out was a great help for my family in dealing with this sad event.

Thank you very much, it was greatly appreciated!

Best wishes.

D. Doig Wishaw



Just want to say thank you so much for everything that you done for Bobo and myself. Leaving him

was so hard but you gave me comfort knowing my baby

was in safe hands showing him the respect and dignity that he deserved and thank you for bringing him home to me the next day.

I will be letting my family and friends know about you and my babies will only be coming to you.

Take care

Ann-Marie x Coatbridge


Thank You For Treating Kenzi With Dignity She Deserved. You Provide A Great Personal Service And I

Was Consulted Every Step Of The Way. I Would Not Hesitate In Using Your Services Again And I Would Happily Recommend You To Friends And Family.

Thanks Again

Lauren Alexander Edinburgh


I would like to thank you very much for the sensitive way you dealt with my dog Sandy on Monday 26th September. It made a difficult time more bearable. I was also touched by the presentation of Sandy's ashes. The little details make all the difference. I was also glad I had pre registered as the situation was distressing enough without having to start making important decisions. I have recommended your company to all my dog owning friends and advised them to pre register.

Once again I would like to say Thank You.

Maureen Boyle West Lothian



I just wanted to thank you once more for your kindness and compassion in helping

us with the passing of our dogs Jake in July and Jaspar in November. I would not hesitate to recommend you and the services you offer to anyone who's pet passes away.

I felt so much better in having their ashes back with me the following day. Once again

thank you for your kindness.

Regards Brenda & David & Nellie West Lothian


Hi there I used your services on the 20th of May and really apprieciated all your help and support.

Charles Blacklaw Glasgow


Thank you so much for talking the time to help us through a very difficult time last month. The service you provided was excellent and we will definitely use your service again in the future.

Mrs & Mrs D. Brown Falkirk


Many thanks for providing a caring service. I was so glad when my friend recommended you to me after she used your service in September and I will pass on your details as promised.


Carol Barclay Stirling



Just a note to thank you for the dignified and professional service received. It was a difficult time for our family after the accidental death of our 1 year old Westie pup, Daisy.

You showed great respect and caring which helped our 2 young daughters come to terms with their loss, I will have no hesitation in recommending you to any friends or family who require such services.

Ian Moon Wishaw


Hi Alex, thank you very much for your caring approach and dignity showed to my wee darling Shayla. You gave me a lot of comfort at this horrible time and i can't thank you enough. I felt so much better after our chat when you brought my wee lady home, it helped me to be able to share my stories of Shayla who i miss terribly. Thank you once again. Maureen Falkirk


I would just like to say thank you for the love and dignity that you treated my dog duke with who sadly passed away on 19th july 2012. You made the most difficult time easier by being at the end of a phone whenever i needed you, and keeping in touch with arrangments and really put me at ease knowing that my dog was in the right hands, i can not say thank you enough to you all and as promised recommending you to all family and friends.

Lisa Turner Airdrie


hi alex,

just would like to say a big thankyou from Sheila ,after the recent passing of her best friend CASSIE ,the way you handled everything made things so much easier ,and the care and attention you gave to her through the hardest time . Once again thankyou.

Val Keill Glasgow