About Us

Welcome to our Website. iCare Pet Crem is a family run business established in January 2011.

If you are visiting our website because you have just lost your beloved pet we are so sorry for your loss. If you are just making plans early then in either case our thoughts are with you in the days ahead. We hope to hear from you soon so that we can discuss your options and we can provide all the advice to help you to decide what to do next. We hope that you will choose iCare to take care of things and let us provide some comfort in knowing that you, your family and your pet are in safe hands.

Pets mean different things to different people, for some a pet is a companion and for others it is like having a child and that's why we want to help you say goodbye to your beloved pet in a dignified manner. For many people including myself, having a pet is so rewarding.. When you come home from work or even just come back from the shops and they let you know how much they have missed you by going crazy or even sulking when we've returned from nipping out for a few minutes - that is unconditional love and a special bond that only us pet owners can understand.

At iCare Pet Crem we are proud to say that we do not collect clinical waste from any veterinary practices along with your pet. Our Business is 100% focussed on individual Pet Collection & Cremation and providing the very best personal caring service across the central belt. Our job at iCare Pet Crem is to provide a dignified and personal service which we hope can help ease the sadness of parting and having to go through this process from start to end.

Our team at iCare: Alex Baxter (Pet Funeral Director), Tania Baxter (Office & Supply Management), Courtney Craig (Pet Funeral Director), Eric Browning (Pet Funeral Director).

Alex & Tania have been married for over 30 years and have three Sons, Phillip, Ryan & Dale and three Cocker Spaniels (Ruby, Millie & Lexi). Alex has worked prior in Manufacturing Electronics for 25 years holding senior roles within Sun & Oracle but decided back in 2010 that he wanted to do something very different, and so in January 2011 iCare Pet Crem was established. Tania has held previous positions across a number of industries, held a management role within BSKYB and has also ran her own business.

Courtney joined iCare in 2020 after completing her HND in Animal Care, she always had a plan to work with animals and has used the service at iCare over many years, it was the loss of her beloved dog (Billy) that made her decide that she wanted to start her career in a position that allows her to offer the same care and support she has received, to other people in their time of need. Courtney and her Partner Tasha have been together for 7 years and live with their pet family consisting of two Dogs (Harley & Willow), several Rabbits, Rats and a Bearded Dragon.

Eric (Brownings Funeral Directors) is the owner of Browning's Funeral Directors, Eric has played a fundamental role covering for Alex and supporting the business as and when required over the years.

Our Premises at Whitburn:

Bringing your Pet to our premises

If you would like to bring your pet to us please call first to book a time that works for us both as we want to make sure we can look after you from the minute you arrive. We are also often called away and at times the office is closed throughout the day.


Collection of your Pet

We collect personally so there are NO mix ups. We offer a 24-hour collection service and usually collect within 4 hours if local (this negates the need for a cold storage process at your vets). Collection costs from your home or Vet are calculated as follows: £1.00 per mile from our Premises in Whitburn, West Lothian, EH47 0LQ (Charged one way).

Collection between 7.pm - 7.am may incur additional call out charge, please ask. We offer a prompt collection service within West Lothian, North Lanarkshire, South Lanarkshire, Glasgow, Edinburgh, Fife, Falkirk & Stirling areas, our collection times may vary outwith these areas however we guarantee to collect your pet the same day you call us.

Meet The Team:

Alex Baxter

Owner of iCare since January 2011. Worked prior in Manufacturing Electronics for 25 years holding senior roles with Sun & Oracle.

Courtney Craig

Pet Funeral Director. Joined iCare in 2020 after studying Animal Care at SRUC, Oatridge Campus

Tania Baxter

Administration & Supplier Management. Tania keeps all invoicing & paperwork in order as well as managing our supply base.

Eric Browning

Eric is Alex's cover during holidays and absence. Eric is a funeral director at Browning's Funeral Directors Whitburn.