About Us

iCare Pet Crem is a family run business owned and managed by Alex Baxter.

If you are visiting our website because you have just lost your beloved pet we are so sorry for your loss. If you are just making plans early then in either case our thoughts are with you in the days ahead. We hope to hear from you soon so that we can discuss your options and we can provide all the advice to help you decide what to do next. We also hope that you will choose iCare to take care of things and let us provide some comfort in knowing that you, your family and your pet are in safe hands.

My name is Alex Baxter and I own iCare Pet Crematorium.

Many people now call me the Pet Undertaker because of the service I provide which is very appropriate given I will not only be the person you talk to when you call but I will take care of everything from start to end.

Pets are different things to different people, for some a pet is a companion and for others it is like having a child and that's why we want to help you say goodbye to your beloved pet in a dignified manner. For many people including myself having a Pet is so rewarding. When you come home from work or just come back from the shops and they want to let you know how much they have missed you by going crazy or sulking even when we've only been out for a few minutes that is unconditional love and a special bond that only us pet owners can understand.

At iCare Pet Crem we are proud to tell everyone that we don't collect clinical waste from any veterinary practices along with your pet. Our Business is 100% focussed on INDIVIDUAL Pet Collection & Cremation and providing the very best personal caring service across the central belt. Our job at iCare Pet Crem is to provide a dignified and personal service which we hope can help ease the sadness of parting and having to go through this process from start to end.

The business was established back in January 2011 and since then we have had to make a number of significant changes/additions to the business to ensure we stay around for the long term. In April 2012 we started up our sister company iCare Headstones to support both the human and pet markets. In May 2013 we purchased Paws RIP Fife to help grow our business over the bridge and in July 2013 a new partnership/collaboration between iCare Pet Crem and Brownings Funeral Directors Whitburn was established. This new set up will allow us to offer a more extensive service for all your family's bereavement needs and enables both companies to keep funeral costs competitive by sharing premises and resources.

Our Premises at Whitburn:

Bringing your Pet to our premises

If you would like to bring your pet to us please call first to book a time that works for us both as we want to make sure we can look after you from the minute you arrive. Our premises are shared with Browning's Funeral Directors and iCare Headstones so we are having to manage all three Pet and Human Funeral activities from the same premises. We are also often called away and at times the office is closed throughout the day.


Collection of your Pet

We collect personally so there are NO mix ups. We offer a 24-hour collection service and usually collect within 4 hours if local (this negates the need for a cold storage process at your vets). Collection costs from your home or Vet are calculated as follows: £1.00 per mile from our Premises in Whitburn, West Lothian, EH47 0DE. (Charged one way) Collection between 7.pm - 7.am may incur additional call out charge, please ask. We offer a speedy collection service within West Lothian, North Lanarkshire, South Lanarkshire, Glasgow, Edinburgh, Fife, Falkirk & Stirling areas and out with these areas our collection times will vary but we Guarantee to collect the same day you call us.

Meet The Team:

Dale Baxter

Engraver and Maintenance. Dale is also a semi professional football player currently playing in the Lowland League.

Tania Baxter

Administration & Supplier Management. Tania keeps all invoicing & paperwork in order as well as managing our supply base.

Eric Browning

Eric is Alex's cover during holidays and absence. Eric is a funeral director at Browning's Funeral Directors Whitburn.

Alex Baxter

Owner since January 2011. Worked prior in Manufacturing Electronics for 25 years holding senior roles with Sun & Oracle.