Our Services

Customer Care

Provide support and help customers decide upon the level of service they require and make the appropriate arrangements. We will treat all customer needs with a sense of urgency, understanding and integrity which is our fundamental operating principle.

Pet Collection

Should your much loved pet die at home we can collect him or her and arrange for an individual cremation to take place at our premises. We collect personally so there are NO mix ups. We offer a 24-hour collection service and usually collect within 4 hours if local (this negates the need for a cold storage process at you vets).   Collection costs from your home or Vet are calculated as follows: £1.00 per mile from our Premises in Whitburn, West Lothian, EH47 0DE.  (Charged one way) Collection between 7.pm - 7.am may incur additional call out charge, please ask. We offer a speedy collection service within West Lothian, North Lanarkshire, South Lanarkshire, Glasgow, Edinburgh, Fife, Falkirk & Stirling areas and out with these areas our collection times will vary but we Guarantee to collect the same day you call us.  

Should your pet pass away at your veterinary practice you can call us or have your vet call us to have your pet collected. You can also bring your pet to us where you can have a little more time to decide what you want to do next but please contact us first so we can make necessary arrangements for your arrival. PLEASE be aware that your vet may have other arrangements in place for the disposal of animals or to provide a service, so please ensure you make your wishes clear to them by asking for iCare Pet Crem to collect and provide this personal caring service and they will be happy to support your wishes at this sad time.

Bringing your pet to us

If you would like to bring your pet to us please call first to book one of our resting rooms or make the necessary arrangements to book our larger parlor room for a short service. Prices available on request. 

Cremation Service

Individual cremation to take place at our premises. The ashes will be returned in one of our carefully selected Biodegradable scatter tubes which are suitable for burial or a casket of your choice from our range.  We can return your pets ashes to your vet, home or you can collect from our premises.

Ashes are ready for collection/delivery usually the next working day. We have an ever expanding range of memorials and caskets which can be engraved by us according to your wishes.
We guarantee the safe return of your pets ashes as we only perform individual cremation services.

Burial Services: There are several options that we would be happy to discuss.
Customers may wish to bury their pets in their own garden but for either physical or emotional reasons find this a difficult thing to do. 

iCare Pet Register:
Registering your Pet with iCare Pet Crem is FREE so when that sad day comes you are a little better prepared.

Caskets and Urns: We have a carefully selected range of caskets and urns some of which can be engraved or hold a beloved picture of your pet. Our Tribute box is a great place to keep memories. 

Pet Memorials, Keepsakes and Tributes: We have a selection of Pet Memorials including a ne
range of Memorial Jewellery.

Your Pets Ashes transferred

You are able to order any of our products even if your Pet has not been cremated at iCare Pet Crem.

iCare Pet Crem also offers a unique service to transfer previously cremated Pets ashes into one of our products, please call us for more details.

Pet portraits from photograghs: by Scottish freelance artist Heather MacNeish.
Please call iCare Pet Crem for more details. 

 iCare Pet Crem supporting Central Scotland: West Lothian, North Lanarkshire, 
South Lanarkshire, Midlothian, East Lothian, Edinburgh, Glasgow, Falkirk, Stirling,
Alloa, Kinross & Fife