What is a Personal Caring Service?

If you can answer YES to all the questions below then you should be getting a personal caring service.

Do you want your pet collected quickly from home or your vet and not in a van with other pets.

Do you want your pet to be cremated without being stored for days?

Do you think it is inappropriate to transport your pet alongside clinical waste?

Do you want your pet to receive an individual cremation and expect to receive all your pets ashes and only your pets ashes?

Do you want the same person who collects your beloved pet to handle with the greatest of care throughout the process?

Do you want to feel your chosen company has taken time to listen to you and to make sure you are not rushed into decision making regarding selection of memorials and caskets?

Do you want a company that offers 24/7 support and advice?

Do you want a trained funeral director to look after you from start to end?


What some of our customers have said about our personal caring service.


Thank You For Treating Kenzi With Dignity She Deserved. You Provide A Great Personal Service And I Was Consulted Every Step Of The Way. I Would Not Hesitate In Using Your Services Again And I Would Happily Recommend You To Friends And Family.

Thanks Again 

Lauren Alexander     Edinburgh


I would like to thank you very much for the sensitive way you dealt with my dog Sandy on Monday 26th September. It made a difficult time more bearable. I was also touched by the presentation of Sandy's ashes. The little details make all the difference. I was also glad I had pre registered as the situation was distressing enough without having to start making important decisions. I have recommended your company to all my dog owning friends and advised them to pre register.
Once again I would like to say Thank You.

Maureen Boyle     West Lothian


I just wanted to thank you once more for 
your kindness and compassion in helping 
us with the passing of our dogs Jake in 
July and Jaspar in November. I would not 
hesitate to recommend you and the services 
you offer to anyone who's pet passes away.
I felt so much better in having their ashes 
back with me the following day. Once again
thank you for your kindness. 

Regards Brenda 
& David & Nellie    West Lothian



Just a note to thank you for the dignified and professional service received.  It was a difficult time for our family after the accidental death of our 1 year old Westie pup, Daisy.  

You showed great respect and caring which helped our 2 young daughters come to terms with their loss, I will have no hesitation in recommending you to any friends or family who require such services.

Ian Moon     Wishaw

hi alex, thank you very much for the dignity,compassion and professionalism when i used your services recently, when my best friend (sam) had to be put to sleep, was nice to have met you,and getting sams ashes the next day was a massive comfort , thank you very much again, 
Stuart Hendry Rutherglen


Dear Alex, I wanted to let you know that I really appreciated your kindness and concern in helping me with the loss of my cat, Toby. Loosing a beloved pet is really difficult, but sometimes it's hard for people to understand the significance of the loss. Your personal professionalism and professional service, showed that you understood the significance of the loss, which has helped in my grieving process. Many thanks for a caring and thoughtfully service, one I would reccomend to others.

Thanks, Rona Grant


Dear Alex,
I have to admit that I felt a bit uneasy registering my dog, Tyler, with iCare - like I was tempting fate. However, when that dreaded day finally dawned, it was a godsend to know that I only had to pick up the phone and everything was in order with no difficult decisions to be made. When you arrived to collect Tyler I was given all the time I needed to finally surrender his body into the hands of another (remember the snowdrop?). You were truely caring and empathetic and I knew that my gorgeous, special boy would be treated with the respect he deserved. Then there are the added little touches that were so unexpected, but made all the difference and said "I care". I cannot fault the service you provide and have recommended you to friends and family. Thank yo so much.

Shauna Brown - Falkirk

You can find more feedback left on our Facebook page.